Lifetime Warranty
What our warranty covers, and how to make a claim if you ever need to.
We stand by the quality of our products.
That’s why every item from James Redwood is covered by a free lifetime warranty. Our warranty isn’t just a policy, it’s a promise. If something goes wrong, we’ll make it right, for as long as you own your goods.
This warranty covers manufacturing defects or hardware issues that impact the functionality of your bag for its lifetime, including:
What’s Covered
- Broken or faulty zippers
- Buckles, clasps, or hardware that no longer function as intended
- Loose stitching that causes compartments or straps to fail
- Handles or shoulder straps that break or detach under normal use
- Interior linings that tear prematurely or separate from the bag
- Other structural issues that impair your ability to use the bag normally
Refurbished items are covered by the same lifetime warranty.
What’s Not Covered
This warranty does not cover cosmetic wear or damage that does not impact the bag’s functionality, such as:
- Natural wear and tear of leather, including scratches, scuffs and patina
- Stains, discoloration, odors or water damage
- Changes in texture or softness of leather over time
- Damage caused by misuse, neglect, accidents, or improper care
- Unauthorized repairs or modifications
- Items purchased from third-party sellers or marketplaces, such as eBay
How It Works
If you would like to start a warranty claim, please contact us with your order number and photos of the issue. We’ll review your claim within 7 business days and determine the best resolution. Depending on the issue, we may:
- Repair your item and ship it back to you
- Send a replacement part and reimburse you for any local repair costs
- If your item can’t be repaired or replaced, we will issue store credit for the full purchase price
We reserve the right to choose the most appropriate resolution for each case.
Additional Notes
- All shipping costs for warranty repairs and replacements are covered by us
- This warranty is in addition to your legal rights as a consumer.
- Approved repairs or replacements typically ship 14 business days after receipt depending on availability.
Rated 4.8/5 from 1,639 reviews
“Let me state this: After your demise, your children will fight over who gets this bag.”
“My grandson will truly have this bag for life. It’s the high-end quality I hoped for when I ordered.”
“Something worth keeping forever & creating an heirloom from. Full of decades of adventure, stories, and memories.”
